Frequently asked questions

The little
details.

Who is Neat Local for?

Small service businesses that need a clear, welcoming website: hairdressers, salons, barbers, counsellors and similar local businesses. We’ll discuss your needs and agree the scope before work begins.

What does it cost?

Website revamps from NZ$299 for customers with an existing website. Introductory offer through 31 December 2026 (New Zealand time). Standard revamps from NZ$499 from 1 January 2027. New websites from NZ$899 built from scratch. Your ongoing plan is separate: Website Essentials from NZ$25/month; Website Care from NZ$35/month; Website Essentials Plus from NZ$45/month; Website Care Plus from NZ$55/month. Essentials plans do not include content updates; these cost NZ$50/hour. Care plans include small text or photo edits. Final pricing depends on your requirements. We’ll agree a quote before any work begins. All prices exclude GST. Domain registration and renewals, mailboxes and paid third-party services are separate. Billing and service terms are agreed before you commit.

Can I pay annually?

Yes. Paying annually saves 10% on your agreed monthly plan rate: Website Essentials from NZ$270/year, saving NZ$30 at the starting rate; Website Care from NZ$378/year, saving NZ$42 at the starting rate; Website Essentials Plus from NZ$486/year, saving NZ$54 at the starting rate; Website Care Plus from NZ$594/year, saving NZ$66 at the starting rate. Annual plans are paid upfront. The discount applies to plan fees only; setup, hourly content updates and separately quoted work are not discounted. Setup is quoted separately. Website revamps from NZ$299 for customers with an existing website. Introductory offer through 31 December 2026 (New Zealand time). Standard revamps from NZ$499 from 1 January 2027. New websites from NZ$899 built from scratch. Final pricing depends on your requirements. We’ll agree a quote before any work begins. All prices exclude GST. Billing and service terms are agreed before you commit.

Which plan suits my website?

Website Essentials and Website Care suit a straightforward site for your business, services and contact details, including a link to an existing booking platform. Essentials Plus and Care Plus add small, agreed database needs such as simple lists or basic enquiry records. Choose Essentials if you prefer to pay for content updates as needed, or Care if you want small text or photo edits included. We’ll confirm the right fit with you. Custom store setups, custom booking setups, memberships and clinical record systems need a separate assessment and quote.

Can I ask for changes?

Yes. Hosting and technical maintenance are included in every plan. Website Essentials and Website Essentials Plus do not include content updates; these cost NZ$50/hour, excluding GST. Website Care and Website Care Plus include small text or photo edits. Larger updates and new functionality are quoted separately. We’ll discuss your requirements and agree on a quote before any work begins.

What is Covie?

Covie is a shared-calendar and scheduling platform being developed to help businesses and organisers coordinate appointments, teams and shared schedules. It is still in development, so we’ll confirm suitability, availability and available features during consultation.

Is Covie included?

A free Covie subscription is included for Neat Local customers who want it, as it becomes available. We’ll confirm suitability and available features with you. You don’t need to use Covie to have a Neat Local website.

Can you set up an online store or booking system?

Yes. Custom store setups and custom booking setups are available as separately quoted services. We’ll discuss the platform, requirements and scope before agreeing a price. Third-party platform subscriptions and payment-processing fees are separate.

Can I keep my existing booking platform?

Yes. We can connect visitors to your existing booking link. An embedded experience depends on the provider and its capabilities. Any paid booking-provider fees are separate.

Are SEO and analytics included?

Yes, SEO foundations and analytics are part of every plan. SEO does not guarantee search rankings. Analytics setup and any privacy or consent requirements will be agreed before it is enabled.

Can I use a domain I already own?

We can discuss connecting an existing domain. Domain registration and renewal charges, and mailbox services, are separate from website hosting.

Can my website have its own style?

Absolutely. The Design inspiration collection explores different directions. We’ll build the design around your business, your customers and the impression you want to make.

A home online, shaped around your business.

Let’s make
something neat.

Talk about your website