Privacy notice
Updated 13 October 2026
Who we are
Neat Local is operated by Steven Haaker as a sole trader. For questions about your information, email hello@neatlocal.co.nz.
What we collect and why
When you contact us, we collect your name, email address and message, along with any business name or website you choose to provide. We use this information to reply, discuss your website needs and manage your enquiry. Name, email and message are required to send the form; business name and website are optional. You can also email us directly.
Please leave out passwords, payment details and sensitive personal information. Sending an enquiry does not sign you up to a mailing list.
Who handles your information
Steven is the only person who accesses enquiries to operate Neat Local. Necessary service providers also process information to host the website, protect the form and deliver and store email:
- Vercel hosts the website and enquiry endpoint and may process request and security information.
- Cloudflare Turnstile checks for automated abuse. When the form is available, it processes security information about your browser; verification includes a security token and IP address.
- Resend delivers your form enquiry by email.
- Google Workspace stores email and replies in our business mailbox.
These services operate internationally, so your information may be processed or stored outside New Zealand, including in the United States and other countries where the providers and their subprocessors operate. Their own service terms and privacy practices also apply. We do not promise that information stays in New Zealand.
Read the provider information: Vercel, Cloudflare, Resend and Google Workspace.
How long we keep enquiries
Our practice is to delete enquiries that do not become customers after 12 months. Steven manages this deletion; the website does not automatically delete mailbox records. Customer correspondence is kept as needed to provide the agreed service and meet applicable record-keeping obligations.
Provider logs, backups and deleted-mail recovery can have separate retention periods under each provider's settings and terms. Deleting an enquiry from our working mailbox does not guarantee immediate removal from every provider backup.
Security and your choices
The form validates input and uses security checks and rate limits to reduce abuse. It sends one internal enquiry email and does not send an automatic acknowledgement to you. Typed drafts stay in the current page; the website does not save them in browser storage or an enquiry database. Necessary providers may retain delivery or security records.
You can ask to access or correct personal information we hold about you, request deletion, or raise a privacy concern by emailing hello@neatlocal.co.nz. We may need to confirm your identity before providing information or making changes.